Privacy Policy

This Privacy Policy explains how we collects, uses, and protects any personal information you provide when booking with us, staying at our property, or using our website and online booking platforms.

We are committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this policy. We may update this policy from time to time, and the latest version will always be available on our official channels.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:
-Name, contact number, and email address
-Identification details (e.g., passport, IC, or driver’s licence) for check-in purposes
-Payment information (processed securely via approved payment gateways)
-Booking details, preferences, and special requests
-Demographic information such as nationality and purpose of stay

How We Use Your Information
We collect and use your information to:
-Process and confirm your booking
-Verify your identity during check-in
-Keep internal records for legal, tax, and operational purposes
-Communicate important information about your booking or stay
-Improve our services and customise guest experiences
-Send occasional updates or promotional offers (only if you opt in)
We may contact you via email, phone, or messaging apps for reservation-related matters.

Security
We are committed to ensuring your information is secure. We have implemented physical, electronic, and managerial measures to protect your data against unauthorised access, disclosure, or loss.

Controlling your personal information
-We will not sell, rent, or distribute your personal information to third parties unless required by law or with your explicit consent.
-You may request details of the information we hold about you, or request corrections if the information is inaccurate.
-For privacy-related inquiries, please contact us at: [Insert Contact Email].